Support — Glow Catch

Something wrong with a purchase? Tap Shop → Restore Purchases first. That fixes almost every case, including a new phone or a reinstall. If it does not, write to nehlimanoglu@gmail.com and say which product and roughly when.

Common questions

Does the game show ads?

No. This version of Glow Catch has no advertisements of any kind — none between levels, none on the menus, and none to watch for a reward.

If that changes in a later version, the privacy policy will say so before the version is released.

I lost my progress

Progress is stored on the device and is not backed up to us — we have no accounts, so there is no copy anywhere for us to restore from. Deleting the app deletes it.

Purchases are different: those live with your Apple ID. Restore Purchases brings them back on any device signed in to the same account.

I am stuck on a level

A shield absorbs one mistake outright — it is the most useful thing gold buys.
After losing you can carry on where you stopped by paying gold.
Chapters open on stars, not on levels. Replaying an earlier level for a third star is often quicker than beating the one in front of you.
Purple is never safe. Letting a purple light burn out costs nothing.

Energy

Energy is only spent when you lose. A clean run costs nothing, so the meter only ever presses on levels you were already stuck on. It refills on its own over time; you can also watch an ad for a window of unlimited attempts, or refill with gold.

How do I turn off ad tracking?

iOS Settings › Privacy & Security › Tracking, then turn Glow Catch off. The game plays exactly the same either way.

Report a bug

Write to nehlimanoglu@gmail.com. The three things that make a bug fixable:

which level number
what you expected and what happened instead
your device and iOS version (Settings › General › About)

A screenshot or a screen recording is worth more than any description.

Contact

nehlimanoglu@gmail.com
We aim to reply within 3 working days.

Answers first, then a person.